Rental Terms

1.1 The rental period begins at the moment the motorhome is handed over, or at another time separately agreed in writing. The renter commits to the content of the rental agreement and these terms.

2.1 The booking / security deposit is 300 euros. The payment is made immediately upon booking to the rental company's bank account and confirms the booking for the desired period. If the payment has not been made within three days of making the booking, the booking is cancelled. The rental also takes effect when the renter pays the full rental price to the account. The booking / security deposit is deducted from the final rental invoice.

2.2 Regardless of the method of ordering, the rental agreement is always formed between the rental company and the person who signed the rental agreement, or the legal entity (hereinafter jointly the "renter") that the signing person represents in the rental transaction.

3.1 The rent is paid online or according to a payment link / invoice sent separately by email. Rentals are invoiced approx. 30 days before the rental event, which ensures that, especially during high season, a new renter can be found in time should a booking be cancelled. If the booking is made less than 30 days before the booked rental period, the full rent must be paid immediately against the payment link or invoice sent by the lessor. If the rent has not been paid by the due date, the booking is cancelled and the booking fee is not refunded. The rental company has the right to check the credit information of every renter and, if it so wishes, to refuse to rent the vehicle to the renter.

4.1 Right to use the vehicle during the agreed rental period, usage instructions, unlimited kilometres from 30 April to 15 September, and at other times the agreed mileage of 2,100 km/week, 300 km/day (excess kilometres €0.30/km). Additional kilometres can be selected as an extra service for €100/500 km or €180/1,000 km. Crockery and cooking utensils, coffee maker, kettle, microwave, toaster, TV, bike rack for 2–4 bikes, toilet chemicals, extension cable reel + adapter, exterior wash, 24/7 phone support and at least one full gas bottle.

5.1 The motorhome has third-party liability and comprehensive full-cover insurance without a driver policy. When using electric scooters, bicycles and water sports equipment, the renter or user of such equipment is fully liable for any damage or losses incurred (see section 9).

6.1 The rental company hands over the motorhome and any additional equipment to the renter at the time stated in the rental agreement, at the location specified by the rental company. Before the handover, the rental company and the renter jointly inspect the vehicle and its equipment. By taking possession of the vehicle, the renter confirms that they have inspected the vehicle and its equipment and finds them faultless and in accordance with the agreement, unless remarks have been made to the rental company before the vehicle is taken from the handover location.

7.1 The motorhome must be returned no later than the place and time specified in the rental agreement, in handover condition, i.e. carefully cleaned inside, with fuel and AdBlue tanks full, and with the cassette toilet and grey water tank emptied.

7.2 If the renter does not return the motorhome in the agreed condition and has not pre-ordered cleaning or other additional services, the rental company has the right to charge service fees according to the price list (e.g. interior cleaning €200, carpet washing €100, dishwashing €80, emptying of the toilet cassette/grey water tank €120, gas bottle refill €30, refuelling €50 + fuel, AdBlue top-up €3/l and additional kilometres €0.30/km).

7.3 The vehicle is inspected at the time of return or as soon as possible thereafter. The renter is liable for compensation for all defects, damage and deficiencies found that are not due to normal wear and tear. The rental company has the right to charge costs caused by unreported damage, cleaning costs and deficiencies also afterwards.

7.4 If the vehicle is not returned at the end of the rental period and no extension of the rental period has been agreed in advance, the rental company has the right to report the matter to the police. The renter is obliged to pay the rent for the late period according to the price list and to compensate the rental company for the direct and indirect costs and other financial losses caused by the delay and other negligence.

7.5 If the renter returns the vehicle before the end of the agreed rental period, the rent is determined on the basis of the entire agreed rental period.

7.6 The vehicle has two gas bottles: one full spare bottle and one in-use bottle. If the in-use bottle runs out during the rental period, it must be replaced with a new full exchange bottle. When returning the vehicle, there must be at least one full gas bottle in the vehicle, and the other in-use gas bottle must not be completely empty.

7.7 A representative of the rental company must be present when the vehicle is returned, and any deviating return times must be notified in advance. If the vehicle is returned at the renter's request at a time when the rental company representative is not present to receive the vehicle, the renter is responsible for the vehicle, its equipment and any damage until the rental company representative has inspected the vehicle.

7.8 All keys, documents, additional equipment and other equipment listed in the rental agreement or handover protocol that were handed over with the vehicle must be returned with the vehicle. The rental company has the right to charge reasonable costs for repairing or reacquiring missing or damaged equipment.

8.1 The renter is responsible for the vehicle and its equipment until it has been handed over to the rental company.

8.2 The renter is obliged to take care of the vehicle and its equipment as carefully as a prudent person would with their own property, and to use them only in the normal manner for which they are intended.

8.3 The renter undertakes to drive the motorhome themselves. Only the renter and persons separately named in the rental agreement may drive the vehicle. Drivers must hold a valid driving licence, a Finnish driving licence, and be at least 20 years of age.

8.4 The vehicle and its equipment must be kept locked.

8.5 Transporting animals in the vehicle is prohibited without the rental company's written permission. Wearing outdoor footwear and smoking indoors is prohibited. A breach will incur a charge of €1,000 plus any resulting cleaning costs.

8.6 Before setting off, the renter must ensure that cupboards, windows, doors, roof hatches and the awning are closed and that no loose items are left on worktops. Roof windows must be kept closed in rain and while driving.

8.7 During the rental period, the renter is responsible for normal checks (engine oil, coolant, washer fluid, tyre pressures) and must use electrical appliances so that the battery does not run flat. When camping, it is recommended to connect the vehicle to mains power.

8.8 A helmet must always be worn when riding an electric scooter or bicycle, and a buoyancy aid when using a SUP board or other water sports equipment.

8.9 The vehicle is fitted with a GPS tracker to protect the property. The tracker transmits only the vehicle's location data to the rental company.

9.1 The motorhome has third-party liability and comprehensive full-cover insurance without a driver policy. The vehicle also has collision, animal, fire, theft, vandalism, roadside assistance, foreign liability and glass insurance.

9.2 If the damage falls within the scope of insurance cover, the renter's excess/deductible is €1,200 in the Nordic countries and Western Europe, and 25% of the amount of damage (minimum €2,000) elsewhere. The excess can be reduced with a separate excess-reduction fee (does not apply to other countries). The excess is paid to the rental company immediately.

9.3 The renter is liable for damage regardless of the excess amount if it results from intent, negligence, a breach of the law (speeding, intoxication, overloading, etc.) or misuse of the vehicle. The excess does not cover, among other things, over-/undervoltage damage to 230 V appliances, awning damage from wind/storm/rain, upholstery cuts, snow damage in areas with warning signs, incorrect fuel, driving in confined spaces, or frost damage.

9.4 The renter is also liable for damage caused by third parties (drivers, family members, guests) that is not covered by the insurance.

9.5 The renter is responsible for any additional insurance themselves.

9.6 The rental company is not liable for compensation for days the vehicle is out of use for servicing or repairs.

9.7 Serious damage or loss must be reported to the rental company without delay and a damage report drawn up.

9.8 Up to the excess limit, the renter is obliged to compensate for damage occurring during the rental period, lost parts/equipment, unauthorised use and cleaning costs for unusual soiling, as well as downtime caused by the damage (up to 30 days).

10.1 The renter shall compensate for damage in full, without any excess limitation, if the damage arises from, among other things, overloading, smoking in the vehicle, upholstery damage, driving with over-/under-inflated tyres, loss of keys, incorrect fuel, snow damage in areas with warning signs, or driving in overly confined spaces or on roads in poor condition.

10.2 Full liability for compensation always also applies to damage resulting from criminal conduct, use of the vehicle under the influence of alcohol or drugs, or an intentional / grossly negligent breach of these terms.

10.3 The renter is released from liability for compensation if the rental company receives full compensation for the damage from a third party or that party's insurance company.

11.1 The rental company hands over the motorhome in working order at the agreed time and place, and provides usage instructions. The rental company is not liable for indirect costs caused by the delay or cancellation of the trip. In the event of force majeure, the lessor's liability for compensation is limited to, at most, the rent paid by the renter. The rental company reserves the right to replace the booked vehicle with an equivalent one.

12.1 The renter must immediately notify the rental company of any fault occurring in the vehicle or its equipment during the rental period, of any damage to the vehicle/equipment, or of any previously unnoticed defect. If notification has not been made during the rental period, all new damage, scratches, dents and defects found upon or after the return of the vehicle shall be deemed to have arisen during the rental period and to be the renter's responsibility. Any crime, traffic accident, personal injury or animal injury involving the vehicle/equipment must always also be reported immediately to the police. In the event of damage, the renter must always complete a written damage report for the rental company. The renter is fully liable for damage resulting from failure to make the above notifications.

12.2 The rental company is liable for a technical fault arising during the rental period that is not due to misuse or negligence. The renter may, on their own initiative, carry out repairs necessary to continue the journey up to a value of €75, provided a receipt is submitted.

12.3 The rental company and the renter may agree on necessary repair costs so that the rental company reimburses them against a receipt within two weeks of the return. Broken spare parts are returned to the rental company.

12.4 The rental company is not liable for indirect damage (e.g. unused accommodation fees or ferry tickets).

12.5 If the trip is interrupted due to a technical fault, the renter may be compensated for the share of lost travel days. The rental company is not obliged to provide a replacement vehicle.

12.6 If the rental company is unable to hand over the vehicle in accordance with the agreement, the renter has the right to compensation for immediate, reasonable costs.

13.1 The renter has the right to cancel the booking within the following time limits:

13.2 More than 60 days before the start of the rental period: the amount paid is refunded in full. 59–30 days before: the booking fee is refunded less a €100 administration fee. Less than 30 days before: the rental amount is not refunded; instead, the amount paid is converted into a gift card (less the non-refundable €300 booking fee).

13.3 The rental company has the right to cancel the booking or terminate the agreement if the renter materially breaches the terms, is unable to handle the vehicle safely, or if adverse entries appear in their credit information. The rental company may also terminate the agreement due to damage or theft.

13.5 The following order of documents shall be followed when interpreting the agreement: the rental agreement, the rental terms, other instructions from the rental company, general legislation, and the terms of LähiTapiola Oy.

14.1 Taking the vehicle outside Finland without the rental company's permission is prohibited. Permission is always agreed on a case-by-case basis and recorded in the rental agreement. By separate agreement, the vehicle may be used in, among other places, the Baltic states, Europe and the Nordic countries. The vehicle must not be taken to Russia, Belarus, Ukraine or Moldova. If the vehicle is taken abroad despite this prohibition, the renter is personally liable for the full market value of the vehicle, and a police report will be filed.

15.1 The rental company has the right to terminate the agreement immediately if the renter materially breaches the terms of the agreement. In that case, the vehicle must be returned immediately.

15.2 Either party may terminate the agreement if the vehicle is stolen or develops a fault, for which the rental company is responsible, that prevents its use, and a replacement vehicle is not provided within a reasonable time.

15.3 Disputes shall primarily be settled through negotiation. Court matters are handled in the district court of the rental company's domicile, or, in consumer dispute cases, in another lower court as provided by law. A consumer may also refer the matter to the Consumer Disputes Board for resolution.